Kraken Dice works hard to ensure that every customer’s dice order is 100% complete and meets our quality standards. Even with this in mind, sometimes mistakes can happen or errors will slip through the cracks, and when that happens Kraken Dice will do everything we can to rectify the error.
If you receive damaged pieces or are missing dice from your order, Kraken Dice offers several options available to you in order to rectify the problem.
Simply contact email@example.com with pictures of your dice, your order number, and a brief explanation of your concerns and you will have several different options to make it right:
First, a replacement for the error or missing item may be shipped out to you on its own.
Second, you may opt to take advantage of a store credit on a future order, and for their replacement dice to be included in that package.
Third, an appropriate refunded or store credit relative to the cost of the unsatisfactory or missing item.
While Kraken hopes to avoid these circumstances in the first place, should either of these situations occur, we offer multiple options in order to reach a solution that each and every customer can be happy with based on their preference of resolution.